Here are a few of the things that set us apart from our competition…
Every project starts with either a design concept or a need for property restoration. In order to properly execute each project, careful planning is required to make sure all project specifications are completed on time and within budget. Smart Coats has designed and implemented a stringent system within our painting and remodeling divisions to complete each assignment efficiently while minimizing the impact of the project on your property and your quality of life.
Attention to Detail
It has been our experience that it is hard to find a reliable team who can be trusted to perform all the necessary work to your satisfaction. We provide an array of custom services designed to ensure your satisfaction at every stage up to and including job completion. Below you will find characteristics of our company we believe are absolutely essential to ensuring each and every customer receives the attention to detail and professional respect they deserve.
Smart Coats representatives are available to take your call from 8 a.m. to 5 p.m. Monday thru Friday. We will quickly respond to your needs when possible or reroute your call directly to one of our Project Managers in the field. If we are on another call and unable to be reached, please leave a detailed message and we will respond back promptly. If you would like an estimate on any type of property or home improvement project, we will work within your schedule to set up an appointment at your convenience. We not only set up appointments – we keep them!
A Smart Coats Project Manager is assigned to oversee your entire project from start to finish. Your Project Manager will keep you informed at all times on the status of the project, as well as answer your questions and address any concerns you may have during the process. We communicate with you on a constant basis, which we believe is critical to the success of our work and integral to our reputation of providing high customer service and satisfaction.
There is an old industry saying that many “fly by night” contractors offer “tail light warranties” because as soon as you can’t see their tail lights once the warranty expires. We do things very differently. As part of our overall dedication to customer retention and satisfaction, we have developed the Smart Coats Quality Check Program. Through this program, each and every job is surveyed post-production by an Independent Quality Assurance Team. Expect a call from one of our representatives approximately 2-4 weeks after project completion to ensure all your requirements have been met and that you are satisfied with the quality of work provided.